Frequently Asked Questions

Yes, we are fully licensed and insured. Our professional team is committed to providing reliable and safe moving services, ensuring your belongings are protected throughout the entire process.

No, we are not a moving broker. We do not subcontract our moves. Our trained and experienced team handles every aspect of your move, ensuring consistent service and attention to detail.

Many condo and apartment buildings require a certificate of insurance before allowing movers to operate on the premises. We can provide the necessary documentation upon request. It’s important to check with your building management in advance.

Yes, we offer moving services in multiple languages to accommodate our diverse clientele. Please contact us to discuss your specific needs.

Payment is typically due upon delivery. We accept various forms of payment, including credit cards, checks, and cash. For larger moves, a deposit may be required at the time of booking.

Full Value Protection valuation coverage is available for your move whether it's local, long distance or international with no deductible or deductible options.

We recommend scheduling your move at least 4-6 weeks in advance, especially during peak moving seasons. This ensures availability and allows us to better accommodate your specific needs.

The best time to move is during the off-peak season, typically from late fall to early spring. Weekdays and mid-month dates also tend to be less busy, offering more flexibility in scheduling.

Yes, an in-home estimate is recommended. This allows us to accurately assess the volume of items and any special requirements, providing you with a more precise estimate. We offer both in-home and virtual estimates.

A binding estimate is a fixed price based on the services outlined, while a non-binding estimate is an approximate cost that may vary based on actual services provided. Both options have their benefits, and we can discuss which is best suited to your move.

Our moving consultant will assess the items to be moved, discuss any special requirements, and provide an accurate estimate. This is also a great time to ask any questions you may have about the moving process.

We offer a variety of packing options, including full-service packing, partial packing, and packing materials if you prefer to pack yourself. Our team uses high-quality materials to ensure your items are safely packed for the move.

Yes, you can choose to pack your own belongings. We can provide the necessary packing materials, or you can use your own. Please note that for items packed by the owner, we may require a waiver of liability.

Yes, we specialize in moving pianos and other large, delicate items. Our team is trained in the proper techniques to ensure your piano is moved safely and securely.

Appliances should be disconnected, cleaned, and serviced prior to moving. We can provide guidance on how to prepare your appliances, or you can hire a professional to assist with this.

Yes, we take great care in wrapping and protecting all furniture pieces. Our team uses high-quality blankets, padding, and shrink wrap to ensure your furniture is well-protected during the move.

Our fleet includes a variety of truck sizes to accommodate moves of any size, from small apartments to large homes. We will select the appropriate truck based on the volume of your items.

Ensure that all items are packed, labeled, and ready for the movers. Clear any obstacles that may impede access and communicate any special instructions to our team in advance.

Yes, we offer secure storage solutions if you need to store your items temporarily between locations. Our storage facilities are clean, climate-controlled, and monitored for security.

For safety and legal reasons, we do not move hazardous materials, explosives, or perishables. Please consult with our team for a complete list of items we are unable to transport.

Yes, we can move plants, but please be aware that certain restrictions apply depending on the destination and the length of the move. We can advise you on how best to prepare your plants for moving.

Yes, we can move items of extraordinary value, such as artwork, antiques, and jewelry. We recommend additional insurance for these items, and we take extra precautions to ensure their safety during transit.

Yes, we offer auto transport services for moving vehicles. Whether you need to move a car, motorcycle, or boat, we have the resources to transport your vehicle safely to your new location.